DowntownMon to Fri 10 a.m. to 6 p.m. North MoPacMon to Fri 9 a.m. to 5 p.m. Contact us
Austin MacWorksApple Authorized Service ProviderApple Authorized Service Provider Start a repair
Apple Authorized Service ProviderApple Authorized Service Provider

Home  /  Repair

Service

Mac and iPhone repair in Austin.

Carry it in to North MoPac or Downtown. We tell you plainly what a repair can and cannot do before you decide.

Find a storeContact us

What we repair

Every Apple device we take in, in one place.

Apple® diagnostics, and an estimate before any work.

Apple TV, MacBook Air, iPad, iPhone, AirPods and Apple Watch

By device

Choose your device.

How service works

From the counter back to your desk.

  1. 01Walk inEither store, no appointment needed. Or call ahead and we will be ready for you.
  2. 02DiagnoseAn Apple Certified Technician tests your device with Apple diagnostics. We start with an initial check on devices that power up, in or out of warranty. Devices in warranty follow the repair procedures Apple sets. For out-of-warranty devices other than iPad®, opening up the device has a $79.99 diagnostic deposit.
  3. 03EstimateFor out-of-warranty devices, you hear what we found and what it costs before any work starts.
  4. 04RepairWe are an Apple Authorized Service Provider.
    We use genuine Apple parts.
  5. 05Pick upCollect your device when it is ready, and return any loaner.

Coverage

Repair coverage

  • We use genuine Apple parts.
  • Before any work, we tell you what we found, what it will cost, and what could go wrong.
  • If your device is covered by the Apple Limited Warranty or AppleCare®, Apple sets the coverage terms.

Loaners

Need to keep working?

Loaners are available on eligible repairs.

FAQ

Questions we hear a lot

More answers on our FAQ page.

Do I need an appointment?

No. Walk in to either store, no appointment needed. Or call ahead and we will be ready for you.

Is my repair covered?

If your device is covered by the Apple Limited Warranty or AppleCare, Apple sets the coverage terms. Otherwise you hear what we found and what it costs before any work starts. Apple says: “Apple guarantees all Apple authorized service, including genuine replacement parts, for 90 days, the remainder of the original product warranty or AppleCare plan, or for as long as required by statutory consumer law, whichever is longer.”

How long will my repair take?

It depends on the repair. We tell you when we give you the estimate. Quick fixes happen while you wait; bigger jobs stay on the bench.

Do you repair iPad, Apple TV, Apple Watch?

We take them in, in or out of warranty. Timing depends on the device. We tell you the price before any work begins. Repair terms set by Apple also apply.

Do you service AirPods and Beats?

Yes. We check your device. If it qualifies for service and we have the replacement in stock, we swap it at the store. Otherwise we send it to Apple, and you pick it up at the store, or we mail it to you. Coverage depends on your warranty or AppleCare plan, and we tell you what it costs before any work.

Locations

Walk in to either store.

Walk in for sales, service and advice.

2nd Street District

Downtown

450 W 2nd Street

Hours are listed below.

450 W 2nd Street
Austin, TX 78701

512-476-7000

Downtown store hours
Monday to Friday10 a.m. to 6 p.m.
Saturday10 a.m. to 4 p.m.
SundayClosed

On 2nd Street, just east of San Antonio Street. Garage parking is validated in the 2nd Street Garage for two hours on weekdays before 5 p.m.

Apple MapsGoogle MapsStore details

LOOP1On MoPac

North MoPac

5770 N. MoPac Expy.

Hours are listed below.

5770 N. MoPac Expressway, Suite 200
Austin, TX 78731

512-323-6666

North MoPac store hours
Monday to Friday9 a.m. to 5 p.m.
Saturday10:30 a.m. to 4 p.m.
SundayClosed

Business purchasing and service, plus repair for individuals.

Apple MapsGoogle MapsStore details

Where the two stores are Not to scale. The North MoPac store sits just west of MoPac, north of downtown, just north of RR 2222. Northbound and southbound MoPac traffic can take the RR 2222 exit to reach the store. There is a turn right after you exit, and the store has two entrances. Missed the turn? Loop around and come back: go down the MoPac frontage road past the store, around by Balcones Dr and back up to the entrances. The Downtown store is on West 2nd Street, just north of Lady Bird Lake, between MoPac and I-35. MoPac (Loop 1) I-35 Lady Bird Lake RR 2222 exit RR 2222 MoPac exit, both directions Balcones Dr Missed the turn? Loop around and come back. N North MoPac 5770 N. MoPac Expy. Downtown 450 W 2nd Street
Not to scale.