Austin MacWorks FAQ: the questions we hear a lot.

No. Walk in to either store, no appointment needed. Or call ahead and we will be ready for you.

North MoPac: Monday to Friday 9 a.m. to 5 p.m., Saturday 10:30 a.m. to 4 p.m., closed Sunday. Downtown: Monday to Friday 10 a.m. to 6 p.m., Saturday 10 a.m. to 4 p.m., closed Sunday.

Downtown is at 450 W 2nd Street, Austin, TX 78701 (512-476-7000). North MoPac is at 5770 N. MoPac Expressway, Suite 200, Austin, TX 78731 (512-323-6666).

Yes. Garage parking is validated in the 2nd Street Garage for two hours on weekdays before 5 p.m.

Downtown is on 2nd Street, just east of San Antonio Street. North MoPac is at 5770 N. MoPac Expressway, Suite 200. Both have map links.

If your device is covered by the Apple® Limited Warranty or AppleCare®, Apple sets the coverage terms. Otherwise you hear what we found and what it costs before any work starts. Apple says: “Apple guarantees all Apple authorized service, including genuine replacement parts, for 90 days, the remainder of the original product warranty or AppleCare plan, or for as long as required by statutory consumer law, whichever is longer.”

It depends on the repair. We tell you when we give you the estimate. Quick fixes happen while you wait; bigger jobs stay on the bench.

We start with an initial Apple diagnostics check on devices that power up, in or out of warranty. Devices in warranty follow the repair procedures Apple sets. For out-of-warranty devices other than iPad®, opening up the device has a $79.99 diagnostic deposit. It counts toward a new Mac® or iPad bought within 30 days of the diagnostic. The deposit applies to out-of-warranty devices only.

We take them in, in or out of warranty. Timing depends on the device. We tell you the price before any work begins. Repair terms set by Apple also apply.

Back up first, if your device still works. A current backup protects your files during any repair. See our backup guide.

We tell you at check-in if your repair needs it, and walk you through it. Know your Apple Account password so you can do it on the spot.

Your device, its charger and cable if it has a power problem, your passcode and Apple Account password, and your proof of purchase if you have it.

Yes. We sell Mac computers, iPad, Apple TV® and accessories, genuine and new from Apple. Apple Watch®: ask us and we will help.

No. We sell Mac computers, iPad, Apple TV and accessories. We don’t sell iPhone® devices, but we repair them, and we’ll set up your new iPhone and move your data to it.

No interest if paid in full within 12 months on qualifying new purchases with your Synchrony credit card. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 12 months. Minimum monthly payments required. Subject to credit approval. Financing is provided by Synchrony Bank, not by Austin MacWorks. Ask us for details.

Yes. We do setup and data transfer for your new Mac, iPad or iPhone, and we help people move from a PC to a Mac computer. Back up your current computer first so we can move your files.

Yes. Our North MoPac store focuses on business purchasing. We can link new devices to your company’s Apple Business account, so they enroll in device management automatically.

No. Austin MacWorks is independently owned and operated. We are an Apple Premier Partner and an Apple Authorized Service Provider.

Austin MacWorks was founded in 2008.

Heat is hard on batteries. Keep devices out of hot cars. Apple says iPhone and iPad work best at 32° to 95° F, and MacBook® at 50° to 95° F.

Usually that is Optimized Battery Charging or a Charge Limit, not a fault. If the battery menu shows Charging On Hold, choose Charge to Full Now when you need a full charge.

iCloud® Backup can back up iPhone and iPad. iCloud Drive® storage keeps files in sync, so a file deleted on one device is deleted everywhere. For a Mac, use a Time Machine® backup or another backup too.

Yes. For Apple products and services, we work with you directly through Austin MacWorks. For non-Apple IT purchasing, such as Windows laptops, servers, networking, software and cloud services, visit Mega MacWorks (megamacworks.com), which has its own website, terms and privacy policy.

Our Austin stores focus on Apple products and related accessories. For Windows laptops, servers and networking, Mega MacWorks (megamacworks.com) lists those among the products it procures.