DowntownMon to Fri 10 a.m. to 6 p.m. North MoPacMon to Fri 9 a.m. to 5 p.m. Contact us
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Mac repair

Mac repair in Austin, by Apple Certified Technicians.

A MacBook®, iMac® or other Mac® computer acting up? As an Apple® Authorized Service Provider, we repair Mac computers in store at both Austin stores, with genuine Apple parts.

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MacBook Air, iPad, iPhone, AirPods and Apple Watch

Common Mac problems

What we see at the counter.

  • Won’t turn on, or won’t charge
  • Display problems
  • A battery that drains fast or is swelling. See MacBook battery replacement
  • Keyboards and trackpads
  • Ports that stop working

Repaired in store

Repaired here, not shipped away.

Your Mac is repaired in our store by Apple Certified Technicians, using genuine Apple parts. Some problems can be fixed on the spot; others need your Mac to stay with us for more thorough diagnostics and repair.

As an Apple Authorized Service Provider, we can do repairs with coverage from Apple, including AppleCare®, right here. Out of warranty? We repair that too. Bring your serial number, and we can check your coverage for you in store.

Before you come in

Protect your files first.

  • Back up your Mac if it still works. See Mac backup help
  • Know your Mac login password and your Apple Account password
  • Bring the charger if it has a power or charging problem

More tips: get your device ready for repair.

Worth fixing?

Repair it, or replace it.

We test your Mac with Apple diagnostics and tell you what it costs before any work starts. If the estimate makes a new Mac the better choice, see repair or replace.

We start with an initial check on a Mac that powers up, in or out of warranty. A Mac in warranty follows the repair procedures Apple sets. If an out-of-warranty Mac needs to be opened up, there is a $79.99 diagnostic deposit, which counts toward a new Mac or iPad® bought within 30 days. See the FAQ.

We’re also an Apple Premier Partner, so you can buy a new Mac from the same people who fix them.

Loaners

Need to keep working?

Loaners are available on eligible repairs.

FAQ

Questions we hear a lot

More answers on our FAQ page.

Do I need an appointment?

No. Walk in to either store, no appointment needed. Or call ahead and we will be ready for you.

How long will my repair take?

It depends on the repair. We tell you when we give you the estimate. Quick fixes happen while you wait; bigger jobs stay on the bench.

Will I lose my data during a repair?

Back up first, if your device still works. A current backup protects your files during any repair. See our backup guide.

Is my Mac still getting macOS updates?

Check Apple menu, System Settings, General, Software Update. If you’re not sure what you see, bring it in and we’ll tell you.

Locations

Bring your Mac to either store.

Walk in for sales, service and advice.

2nd Street District

Downtown

450 W 2nd Street

Hours are listed below.

450 W 2nd Street
Austin, TX 78701

512-476-7000

Downtown store hours
Monday to Friday10 a.m. to 6 p.m.
Saturday10 a.m. to 4 p.m.
SundayClosed

On 2nd Street, just east of San Antonio Street. Garage parking is validated in the 2nd Street Garage for two hours on weekdays before 5 p.m.

Apple MapsGoogle MapsStore details

LOOP1On MoPac

North MoPac

5770 N. MoPac Expy.

Hours are listed below.

5770 N. MoPac Expressway, Suite 200
Austin, TX 78731

512-323-6666

North MoPac store hours
Monday to Friday9 a.m. to 5 p.m.
Saturday10:30 a.m. to 4 p.m.
SundayClosed

Business purchasing and service, plus repair for individuals.

Apple MapsGoogle MapsStore details

Where the two stores are Not to scale. The North MoPac store sits just west of MoPac, north of downtown, just north of RR 2222. Northbound and southbound MoPac traffic can take the RR 2222 exit to reach the store. There is a turn right after you exit, and the store has two entrances. Missed the turn? Loop around and come back: go down the MoPac frontage road past the store, around by Balcones Dr and back up to the entrances. The Downtown store is on West 2nd Street, just north of Lady Bird Lake, between MoPac and I-35. MoPac (Loop 1) I-35 Lady Bird Lake RR 2222 exit RR 2222 MoPac exit, both directions Balcones Dr Missed the turn? Loop around and come back. N North MoPac 5770 N. MoPac Expy. Downtown 450 W 2nd Street
Not to scale.